Cancellation & Late Arrival Policy
We understand that plans can change, and we strive to be flexible while maintaining fairness for all our players.
Cancellations
- Reservations canceled 24 hours or more before the scheduled start time will receive a full refund.
- Cancellations made less than 24 hours in advance will be charged the full session fee.
- No-shows (or arrivals more than 10 minutes late without notice) will be charged in full.
Late Arrivals
- Please plan to arrive 10–15 minutes early to check in and get set up.
- If you arrive late, your session will still end at the originally scheduled time so we can honor bookings after yours.
- Late arrivals are charged for the full reserved time, regardless of how much play time remains.
These policies help us keep our schedule running smoothly and ensure that every guest gets the experience they reserved. We appreciate your understanding and cooperation.